Privacy policies

Last updated: January 30, 2026

At Artza & Co (“Artza,” “we,” “us,” or “our”), protecting your personal information is a priority. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal information when you interact with us.

This policy applies to information collected through:

• our website and digital platforms
• orders placed on our site
• communications with customer service
• our marketing activities, newsletters, and promotions
• contests, surveys, and research activities
• our social media accounts
• job applications

We collectively refer to these as the “Services.”

YOUR CONSENT

By using our Services or providing us with personal information, you consent to its collection, use, disclosure, and retention in accordance with this Privacy Policy and as permitted by law.

If you do not agree with this policy, please do not use our Services or provide us with your personal information.

Where required, we process personal information based on consent, legal obligations, or our legitimate interest in operating and securing our Services.

You may withdraw your consent at any time, subject to certain legal or contractual restrictions.

PERSONAL INFORMATION WE COLLECT

a) Information You Provide Directly

Depending on your interaction with Artza, we may collect:

• Contact details: first name, last name, email address, billing and shipping address, phone number
• Account information: username, password, language preferences
• Order information: products purchased, order history, shipping details
• Payment information: payments are processed by secure third party providers. We do not store credit card numbers
• Communications: messages exchanged with our support team or through social media
• Marketing preferences: newsletter subscriptions and interactions with our communications
• Job applications: resume, cover letter, employment and education history
• Loyalty program information
• Professional account and Designer Trade program information
• Information submitted by artists and designers

b) Information Collected Automatically

When you use our site, certain information may be collected automatically:

• IP address
• Browser type and device used
• Pages viewed, time spent on the site, navigation path
• General location data such as city, province, or country

This data is used for analytics and to improve the user experience.

c) Information from Third Parties

We may receive personal information from third parties, including:

• social media platforms when you interact with our accounts
• marketing or advertising partners
• individuals who place an order on your behalf, such as a gift card purchaser

COOKIES AND SIMILAR TECHNOLOGIES

We use cookies and similar technologies to:

• ensure proper site functionality
• analyze site performance and usage
• improve user experience
• provide relevant content
• track referrals and conversions related to our affiliate programs

You may adjust your browser settings to refuse cookies. However, certain site features may be limited as a result.

USE OF YOUR PERSONAL INFORMATION

We use your personal information to:

• process and ship your orders
• manage your customer account
• communicate with you about purchases, orders, or inquiries
• provide effective customer service
• send marketing communications if you have consented
• improve our products, services, and platforms
• manage recruitment and job applications
• comply with legal and regulatory obligations
• prevent fraud and ensure the security of our Services
• manage professional accounts, including access to the Designer Trade program, associated benefits, pricing, and communications
• administer our loyalty program, including points accumulation, rewards, and member benefits
• evaluate and manage artist applications, collaborations, and creative partnerships
• analyze website performance, navigation paths, and conversions to optimize the customer experience and our Services
• detect, prevent, and investigate fraudulent, abusive, or unauthorized activities

SHARING YOUR PERSONAL INFORMATION

We may share your personal information only when necessary with:

• service providers such as payment processors, hosting providers, shipping carriers, marketing and analytics services
• secure payment platforms such as PayPal or Sezzle, where applicable
• logistics partners and carriers
• professional advisors including legal and accounting advisors
• government authorities when required by law
• affiliate and marketing tracking platforms such as Awin, to manage referrals, commissions, and affiliate program performance
• in connection with a business transaction such as a merger, acquisition, reorganization, or sale of assets, subject to applicable laws

We never sell your personal information.

We only share your information for the purposes described in this policy.

SOCIAL MEDIA AND THIRD PARTY SITES

When you interact with us on third party platforms such as Instagram, Pinterest, or Facebook, the information shared is subject to those platforms’ privacy policies. Artza is not responsible for the privacy practices of these third parties.

DATA RETENTION AND SECURITY

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, loss, or misuse. However, no method of electronic transmission or storage is completely secure.

DATA TRANSFERS

Your personal information may be stored and processed in Canada or in other jurisdictions where our service providers are located.

These jurisdictions may offer a different level of protection than that of your province or country of residence.

By using our Services, you acknowledge that your personal information may be transferred, stored, or processed outside your country of residence, including in Canada, the United States, or other jurisdictions where our service providers operate.

YOUR RIGHTS

In accordance with applicable laws, you have the right to:

• access your personal information
• request correction of inaccurate information
• withdraw consent for certain uses
• request deletion of your account, where applicable

To exercise your rights, you may contact us at info@artza.ca. Identity verification may be required.

CHILDREN’S PRIVACY

Our Services are not intended for children under the age of 14.

We do not knowingly collect personal information from minors without parental or legal guardian consent.

EMPLOYMENT

Information submitted as part of a job application is used solely for recruitment purposes and is stored securely.

CHANGES TO THIS POLICY

We may update this Privacy Policy at any time. The current version is the one published on our website.

We encourage you to review it regularly.

If you have any questions about this Privacy Policy or your personal information, you may contact us at:

info@artza.ca

Artza & Co
2330 Rue Masson, Suite 300
Montreal, Quebec, Canada