PRIVACY POLICIES

Your privacy is important to Artza & Co ("Artza", "we", "us" or "our"). This Privacy Policy describes how Artza handles personal information that we collect through:

• our websites, and other digital properties, such as apps, that link to this Privacy Policy;

• orders that we fulfill for our partners;

• our surveys and other consumer research activities;

• our promotions, sweepstakes, and contests;

• our marketing activities, including when you sign up for our newsletters; and

• our social media accounts.

We refer to our activities described above collectively as the "Services".

 

Your consent

When you provide Artza with your personal information, you consent to Artza's collection, use, disclosure, and retention of your information (“processing”) in accordance with this Privacy Policy and as otherwise permitted by law. If you disagree with anything in this Privacy Policy, do not provide us with your personal information.

​

1. What Personal Information Does Artza Collect and How

2. Cookies and Similar Technologies

3. How Artza Uses Your Personal Information

4. How Artza Shares Your Personal Information

5. Your Choices

6. Social Networking, Other Sites and Services

7. Retention, Location and Security of Your Personal Information

8. Cross-Jurisdictional Data Transfers

9. Individual Privacy Rights

10. Children's Privacy

11. Employment

12. Changes to this Privacy Policy

13. Contacting Artza’s Customer Service

 

1. What Personal Information Does Artza Collect and How

Information You Provide to Us. Personal information you may provide to us through the Service or otherwise includes:

• Contact Data, such as your first and last name, email address, billing and mailing addresses, and phone number when you purchase products or services from us, contact us through Artza Support, or when you create an online account with us.

• Profile Data, such as your username and password that you set to establish an online account with us, age, date of birth, gender and information about your participation in our events, promotions, sweepstakes, contests, or surveys.

• Communications that we exchange, or you share or publish, including when you communicate with us with questions, feedback, or otherwise, including through our client support team and on social media, such as through direct messages or public posts. Any communications through our client support team may be also monitored or recorded for quality assurance and other purposes as described in this Privacy Policy. Please do not use our online chat services if you do not want us to monitor or record those communications.

• Research Data that you provide when you agree to participate in our surveys or research activities, such as your survey responses, profession, interviews, and audio and/or video that we record about you or captures of your device’s screen in relation to such surveys and research activities.

• Payments and Transactional Data, such as the information needed to complete your orders on or through the Service (including name, credit card information, bank account number, billing and shipping information), and your purchase history.

• Marketing Data, such as your preferences for receiving communications about our products, services, promotions and newsletters and similar messages, and details about how you engage with our communications.

• Job Application Data, such as professional credentials and skills, educational and work history, LinkedIn profile page, personal website, immigration status, criminal history, and other information that may be included on a resume as well as in a cover letter. This may also include diversity information that you voluntarily provide.

• Other Information that we may collect which is not specifically listed here which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

​

Third-Party Sources. We may combine personal information we receive from you with personal information we obtain from other sources, such as:

​

• Public Sources, such as social media platforms, publications, and news sites.

• Business and Marketing Partners, such as marketplaces including Instagram and joint marketing partners.

• Data Providers, such as information services and data licensors that provide demographic and other information about our users.

• Users of the Service, who can purchase products or services (including gift cards) for others, share a product or article with others, refer a friend, or otherwise share contact information of others with us.

• Third-Party Platforms, such as social media accounts such as Facebook, that you use and choose to connect to the Service. This data may include your username, profile picture and other information associated with your account on that third-party service that is made available to us based on your account settings on that service.

 

Automatic Data Collection. We and our service providers may automatically log information about you, your computer or mobile device, and your activity over time on our websites and other sites and online services, such as:

​

• Device Data, such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique identifiers, the website you visited before browsing to our website, and general location information such as city, province or geographic area.

• Online Activity Data, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and duration of access.

​

Information About Others. We may also collect information about you from others who know you, like your family or friends, such as when they want to ship a product (including gift cards) to your address. For example, to send the package, we’d need them to tell us your name, email, mailing and shipping addresses.

​

2. Cookies and Similar Technologies

Artza's websites, online services, email messages, and advertisements may use "cookies" and other similar technologies, such as pixel or gif tags. Those technologies collect information that assists Artza to improve products and services, advertising, customer communications and the shopping experience.

​

For example, Artza may use information collected through cookies and similar technologies to recognize the user of Artza's websites and supplement our profile for that user, determine a user's general location to tailor the website content to that user's location, track use of the websites, offer personalized web page content, information and advertisements, and otherwise facilitate and improve the website experience. You may choose to decline or disable cookies if your web browser permits, but doing so may affect your ability to access or use certain features of Artza's websites. For more information on how to disable cookies, see Section 5.

 

Compliance and Protection. We may use your personal information to:

​

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

• protect our, your or others’ rights, privacy, safety, security or property (including by making and defending legal claims and security monitoring in our stores);

• audit our internal processes for compliance with legal and contractual requirements and internal policies;

• enforce the terms and conditions that govern the Service including our Terms and conditions and other legal terms and policies; and

• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

​

In addition to the above, laws may require or permit that we process your personal information for specified purposes. This Privacy Policy should not be read as limiting our right to do so.

​

3. How Artza Uses Your Personal Information

We use your personal information for the following purposes or as otherwise described at the time we collect it:

​

To Provide Services. We use your personal information to:

• provide, operate and improve the Service and our business;

• improve the Service and our business, including in response to trends, patterns, feedback, and sentiments expressed on social media or directly to us;

• communicate with you about the Service, including by sending announcements, updates, support and administrative messages;

• understand your needs and interests, and personalize your experience with the Service and our communications such as your language preferences;

• provide support for the Service, respond to your requests, questions and feedback and to otherwise administer our relationship with you.

 

Manage Recruiting and Process Employment Applications. We may use personal information, such as information submitted to us in a job application, to facilitate our recruitment activities and process employment applications, such as by evaluating a job candidate for an employment activity, and monitoring recruitment statistics.

 

Compliance and Protection. We may use your personal information to:

• comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;

• protect our, your or others’ rights, privacy, safety, security or property (including by making and defending legal claims and security monitoring in our stores);

• audit our internal processes for compliance with legal and contractual requirements and internal policies;

• prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.

​

In addition to the above, laws may require or permit that we process your personal information for specified purposes. This Privacy Policy should not be read as limiting our right to do so.

​

4. How Artza Shares Your Personal Information

We may share your personal information with the following types of third parties and as otherwise described in this Privacy Policy or at the time of collection:

​

Affiliates. Our affiliates for the provision of our products and Services consistent with this Privacy Policy.

​

Suppliers and Service Providers. Companies and individuals that provide services on our behalf or help us operate the Service or our business (such as IT, hosting, payment processing services, customer relationship management and support, chat services, print and mail fulfillment, order fulfillment and shipping, data/document storage and management, email delivery, marketing, analytics, fraud detection, promotions, sweepstakes, contests and surveys).

​

Financial Services Companies. Companies that check your credit and offer financing for your purchases, such as Sezzle, if you choose to use them. Sezzle may use your information in accordance with its privacy policy, https://legal.sezzle.com/privacy

​

Payment Processors. Any payment card information you use to make a purchase on the Service is collected and processed directly by our payment processors, such as PayPal. PayPal may use your payment data in accordance with its privacy policy, https://www.paypal.com/ca/webapps/mpp/ua/privacy-full.

​

Advertising Partners. We may share your personal information with third-party advertising companies for the interest-based advertising purposes.

 

Professional Advisors. Professional advisors, such as lawyers, accountants, auditors, bankers and insurers, where necessary in the course of the professional services that they render to us.

​

Authorities and Others. Law enforcement, government authorities, courts, and private parties, as we believe in good faith to be necessary or appropriate for compliance and protection purposes.

 

Business Transferees. Relevant participants in business transactions (or potential transactions) involving a corporate divestiture, merger, consolidation, acquisition, reorganization, sale or other disposition of all or any portion of the business or assets of, or equity interests in, Artza or our affiliates (including, in connection with a bankruptcy or similar proceedings).

 

Third-Party Platforms. If you choose to log into the Service with, or otherwise link your Service account to, a social media such as Facebook, we may share your personal information with that third-party service. The third party’s use of the shared information will be governed by its privacy policy and the settings associated with your account with the third-party service.

 

Other users and the public. You can choose to make some of your profile information visible to the public. Information visible to the public can be collected and used by them, including being cached, copied, screen captured or stored elsewhere (such as search engines). We are not responsible for any such use of such information.

​

5. Your Choices

You have the following choices with respect to your personal information.

 

Exercise Your Privacy Rights. You may ask to access or update your personal information that Artza has, subject to some limitations. We encourage you to review and update information in your account before making a request.

 

Delete Your Profile. If you have registered for an account with us, you may delete your profile by logging into the account and selecting the “Delete my profile” option. After you delete your profile, we may continue to retain and use certain of your personal information, including for the reasons identified in the section entitled How Artza Uses Your Personal Information.

 

Access or Update Your Information. If you have registered for an account with us, you may review and update certain account information by logging into the account.

 

Opt-Out of Marketing Communications. You may opt-out of marketing-related messages by using the applicable self-service unsubscribe procedure, or by contacting us at info@artza.ca. From time to time, Artza may use your personal information to communicate with you regarding important matters, such as information about your purchases or updates to Artza's Privacy Policy or Terms and conditions that govern Artza.ca. Because that information is important, you may not opt-out of receiving these communications.

 

Cookies. Most browsers let you remove and/or stop accepting cookies from the websites you visit. To do this, follow the instructions in your browser’s settings. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, however, you may not be able to use all functionality of the Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit https://allaboutcookies.org/. We use Google Analytics to help us understand user activity and patterns on the sites. You can learn more about Google Analytics cookies at https://developers.google.com/analytics/resources/concepts/gaConceptsCookies and about how Google protects your data at http://www.google.com/analytics/learn/privacy.html. You can prevent the use of Google Analytics relating to your use of our sites by downloading and installing a browser plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.

 

Advertising Choices. You can limit use of your information for interest-based advertising by:

​

• Browser Settings. Blocking third-party cookies in your browser settings.

• Privacy Browsers/Plug-Ins. By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.

• Platform Settings. Google and Facebook offer opt-out features that let you opt-out of use of your information for interest-based advertising:

  • Google: https://adssettings.google.com/

  • Facebook: https://www.facebook.com/about/ads

• Ad Industry Tools. Opting out of interest-based ads from companies participating in the following industry opt-out programs:

  • Network Advertising Initiative: https://thenai.org/opt-out/

  • Digital Advertising Alliance: https://optout.aboutads.info/?c=2&lang=EN

  • AppChoices mobile app, available at https://youradchoices.com/appchoices, which will allow you to opt-out of interest-based ads in mobile apps served by participating members of the Digital Advertising Alliance.

• Mobile Settings. Using your mobile device settings to limit use of the advertising ID associated with your mobile device for interest-based advertising purposes.

 

Declining to Provide Information. We need to collect personal information to provide certain services, such as your address to ship a product. If you do not provide the information requested, we may not be able to provide those services.

 

Declining to Use Our Online Chat Services. Any communications through our online chat services may be monitored or recorded for quality assurance and other purposes as described in this Privacy Policy. Please do not use our online chat services if you do not want us to monitor or record those communications.

 

Third-Party Platforms. If you choose to connect to the Service through your social media account such as Facebook, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party.

Please note that we also may work with companies that offer their own opt-out mechanisms or do not participate in the opt-out mechanisms described above. We have no control over those mechanisms and even after using these opt-out mechanisms, you may receive interest-based advertising from other companies.

​

6. Social Networking, Other Sites and Services

When you use certain aspects of Artza's websites or other services, or post information to other social networking sites, for example, there may be links to Artza's Facebook or you may be able to "like" a product on your Facebook account or "pin" a product on your Pinterest account, the information that you post or share in connection with these third-party sites is visible to other persons and can be read, collected, used, and disclosed by other persons, including to send unsolicited messages. In such cases, you will be leaving Artza's website and going to the third party's website. These links are not an endorsement of, or representation that we are affiliated with, any third party. In addition, our content may be included on web pages or in mobile applications or other online services that are not associated with us. Any information you provide or post to such third-party social-networking sites and other sites is governed by their own privacy policies, which you may read on the applicable site. You are solely responsible for the information that you choose to post or share in those situations. Artza has no control over, or responsibility or liability for the use, disclosure, and retention of the information that you disclose in those situations, and the use, disclosure, and retention of the disclosed information is not subject to this Policy. Please be careful when disclosing your information in those situations.

​

7. Retention, Location and Security of Your Personal Information

Artza retains your personal information for the period necessary to fulfill the purposes for which it was collected, or such longer retention period as may be required or permitted by any applicable law.

​

Artza employs reasonable safeguards - including administrative, technical and physical measures - appropriate to the sensitivity of the personal information in its possession or under its control in order to protect that information from unauthorized access, collection, use, disclosure, disposal, or similar risks. While Artza uses reasonable efforts to protect the integrity of its websites and the confidentiality of personal information that it processes, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and therefore, Artza cannot guarantee absolute security of your personal information.

 

8. Cross-Jurisdictional Data Transfers

We are a Canadian company and your information submitted by you through our websites is collected and maintained in the United States, Canada and other countries, regardless of the geographic location or country where the information originated.

​

By providing us with personal information, you acknowledge and agree that such personal information may be transferred to other jurisdictions for processing and storage, including in servers located across Canada and in the United States, where laws regarding the protection of personal information may be less stringent than the laws in your jurisdiction. If you do not consent to your information being collected and maintained in the United States, Canada and other countries, then you should not enter such information through our websites.

​

Further, such personal information may be accessible to law enforcement, national security authorities, and the courts of such jurisdictions. Where necessary to make such transfers, we will comply with our legal and regulatory obligations in relation to the personal information.

​

9. Individual Privacy Rights

Subject to applicable exemptions and to the extent permitted by applicable law, you have the following rights in relation to the personal information we hold about you. When you exercise those rights, we may request specific information from you to help us confirm your identity. We may refuse a request to access or correct if we believe the change is prohibited or not required by law or cause the information to be incorrect. In cases of a refusal, we will provide you an explanation of the reasons for the refusal.

​

(a) Right of access

You can request us in writing to confirm whether we hold personal information relating to you. If yes, you have the right to receive a general account of our processing of such personal information and to request access to your personal information, subject to applicable laws and the provisions of this Privacy Policy. A reasonable fee may be levied if you request the transcription, reproduction or transmission of such information and you will have to provide information or documentation to verify your identity. We will inform you of the approximate cost before proceeding to respond to your request.

 

Your rights to access your personal information are not absolute. Access can be denied for several different reasons under applicable legislation.

​

(b) Right to rectification / correction

If we hold personal information about you and you believe that it is not accurate, complete and up-to-date, you can request to have it rectified by contacting us at info@artza.ca . You can help us maintain the accuracy and completeness of your information (including your Artza website account information) by notifying us of any changes to your information. You may update your Artza website account information.

 

If we discover that information is not accurate, complete and up-to-date, we will take reasonable steps to rectify it. We will also send any information that has been amended, where appropriate, to any third parties that have access to the information. If we refuse a request to rectify information, we will provide reasons to you.

​

(c) Your right to withdraw consent

To the extent we rely on your implicit or explicit consent as our legal basis for processing your personal information, you have the right to withdraw that consent at any time by contacting us at info@artza.ca. However, this will not affect the lawfulness of any processing carried out before you withdrew your consent. Please note that if you withdraw your consent we may not be able to provide you with a particular product or service.

​

​10. CHILDREN'S PRIVACY

Artza does not knowingly collect personal information from children who are under 14 years of age without the consent of their legal guardian. Please immediately contact customer service at info@artza.ca if you believe that Artza has unintentionally collected personal information from a child under 14 years of age without the consent of their legal guardian. If Artza learns that it has inadvertently collected personal information from a child under 14 years of age without the consent of their legal guardian, Artza will use reasonable efforts to delete that information from its systems (except to the extent that retention of the personal information is required or permitted by applicable law).

 

11. EMPLOYMENT

Artza may use and disclose your personal information to administer and process your application for employment with Artza and related matters.

 

12. CHANGES TO THIS PRIVACY POLICY

Artza may change this Privacy Policy from time to time, in which case we will notify you by posting a new version of this Privacy Policy on Artza's website at Artza.ca. In some cases, we may also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email or another manner through the Service. Any modifications to this Privacy Policy will be effective upon our posting of the modified version (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the modified Privacy Policy.

​

​13. CONTACTING ARTZA'S CUSTOMER SERVICE

If you have any comments or questions about this Privacy Policy or wish to exercise any of your rights pertaining to personal information, please contact Artza's Customer Service by mail or email at: Artza & Co, 2330 rue Masson #300, Montreal, QC, Canada H2G 2A6, or email: info@artza.ca .​

​​

​

Last updated: November 1st 2023

​

​